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What is Pro Fit Optix?
Who does Pro Fit Optix serve?
What Type of lenses does Pro Fit Optix offer?
May I purchase through my buying group or state professional association?
May I have a price list?
How are the lenses shipped?
What are the benefits from ordering online at www.ProFitOptix.com?
How do I set up a Pro Fit Optix account?
Can I place a Pro Fit Optix order by fax?
Can I place a Pro Fit Optix order by phone?
What forms of payment does Pro Fit Optix accept?
How can I contact Pro Fit Optix?
Interactive Message Center
Can I get my traditionally surfaced lab work through Pro Fit Optix?
Can I get both uncut and finished work through Pro Fit Optix?
What are the policies and warranties covering Pro Fit Optix lens products?
What are my shipping options and costs?
Where can I find fitting guides, fitting cross guides, and other technical materials?
How do I get answers to technical questions?
What is Pro Fit Optix?
Pro Fit Optix is your trusted source for the largest selection and best value in Free-Form lenses. It features an easy to use web based order system. In addition to value, Pro Fit Optix offers a wide range of Brands, designs, lens indexes, coatings, photochromic and polarized lens materials. Every order is backed by one of the best guarantees in the industry.
Mission Statement "Our Vision is Value"
Who does Pro Fit Optix serve?
Pro Fit Optix offers convenient, direct-to-supplier online ordering for opticians, optometrists, ophthalmologists, optical manufacturers, laboratories and distributors.
What Type of lenses does Pro Fit Optix offer?
Pro Fit Optix specializes in products from our international manufacturing partners in their latest Free-Form designs.
- Rodenstock of Germany - Multigressiv MyView
- Optixx of Switzerland - Identity
- ILT - Calligraphy, Bravo, Architect, and Kidz
- PFO Private Label
- Hoya - ID
- Kodak - Unique
May I purchase through my buying group or state professional association?
Yes, Pro Fit Optix supports both IPAs and Buying Groups, and this list is constantly expanding. For a complete, up to date list, visit www.ProFitOptix.com and see our registration page or call our toll free number (866-996-7849) and inquire about your group.
May I have a price list?
Registered Pro Fit Optix customers can view and print a full price list. To register, click here. All prices shown are per pair and with uncut lenses. There is no extra charge for Sphere power, Cylinder power, Prism, Add etc. Only nominal delivery charges will apply. Prices subject to change without notice.
How are the lenses shipped?
Most orders will be delivered by FedEx. 6-9 days from order date.
What are the benefits from ordering online at www.ProFitOptix.com?
With the Pro Fit Optix 24/7 online order system, orders are expedited, more accurate with enhanced delivery time. To order, you need only internet access. There is no software to install or maintain.
- Convenient! 24/7 gives you the ability to place your orders at a time that is convenient for you..
- Fast! Online orders are immediately received and processing initiated by the laboratory. Orders can also be placed by phone or fax.
- Accurate! Online orders are more accurate than phone or fax orders. This reduces order errors, call backs and re-dos.
- Organized! With online order tracking and archiving, you can access order status information to help manage customer expectations and to archive completed orders.
- Competitively priced! In addition to our everyday low prices, volume discounts are available.
- Easy to manage! Your online billing statements, invoices and literature are accessible at any time.
How do I set up a Pro Fit Optix account?
Our online 24/7 ordering service is free to eye care providers. To get started, all you need to do is register as follows:
- Log in to www.ProFitOptix.com
From the Pro Fit Optix home page, click Customer Login/Register Now. Complete the requested fields and submit.
- Account Validation
Once your account is validated, you will receive an email with your login information. Then you may begin placing orders.
- Access the Ordering Service
Once you’ve logged in, select the type of order you would like to place from the “Order Now” section.
- Track Your Orders
Once your orders have been sent, you can track their progress by selecting “Ordering Status” from the “Track Orders” Section.
Can I place a Pro Fit Optix order by fax?
Ordering by fax 24/7 is easy with our printed or
downloadable order forms.
Download ILT Order Form
Download KODAK Order Form
Send your fax to 1-866-748-5836 and you will receive an email confirming the date that the order was placed. You will receive another email confirming your order's ship date.
Can I place a Pro Fit Optix order by phone?
To order by phone, please contact customer service at toll free at 1-866-996-7849 from 8 a.m. to 6 p.m. Monday through Friday (Central Time).
What forms of payment does Pro Fit Optix accept?
Pro Fit Optix accepts Visa®, MasterCard®, American Express®, and payments from participating buying groups. Credit terms have also been established with national practitioner associations. Wholesale laboratories may also establish credit with submission of a credit application.
How can I contact Pro Fit Optix?
Contact Customer Service Monday through Friday, 8:00 a.m. to 6:00 p.m. Central Time
Toll Free Phone: 1-866-996-7849
Toll Free Fax: 1-866-748-5836
Click here to send us an email
Interactive Message Center
Registered Pro Fit Optix customers can use the interactive message center on www.ProFitOptix.com to send us an email. Our Customer Care Commitment is to respond to email inquires quickly, often within minutes during regular business hours. During busy times it may take up to 24 hours to respond to your email.
Can I get my traditionally surfaced lab work through Pro Fit Optix?
Yes, Pro Fit Optix has added traditional non Free-Form to our virtual lab offerings. On you order page please click the tab for Free-Form order or Traditional order.
Can I get both uncut and finished work through Pro Fit Optix?
Your Pro Fit Optix account number is used for all purchases made through Pro Fit Optix. For uncuts that you wish to edge and mount, indicate on the order that the lenses will be shipped to you. If you wish to have us have the job cut and edged,
indicate the order is a “frames to come” order and ship the frame to our finishing lab. You will be able to print a packing slip and shipping label to send the frame. You will need to ship the frames to us there for completion of the job.
What are the policies and warranties covering Pro Fit Optix lens products?
All Pro Fit Optix warranty and policy information is found in the Terms and Conditions section of this website.
What are my shipping options and costs?
| 2nd Day Delivery: |
| .5 to 5.5 pair | $7.00 per package |
| 6 to 25 pair | $9.00 per package |
| 25.5+ pair | $10.00 per package |
| Next Day Standard: |
| .5 to 5.5 pair | $12.00 per package |
| 6 to 25 pair | $12.00 per package |
| 25.5+ pair | $12.00 per package |
Orders are delivered by FedEx unless other options are specified by the customer. Shipping outside of standard policy can be accommodated, and additional charges may be incurred by you for this special handling.
Where can I find fitting guides, fitting cross guides, and other technical materials?
The Pro Fit Optix website contains all fitting information. You can download or print this information should you require a printed version.
How do I get answers to technical questions?
Much of the technical information is available on the Website. Additional, specific questions can be answered by calling the Pro Fit Optix Customer Service Team during regular hours and requesting technical assistance.
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